Next business-day shipping, when available, at no additional cost for claims approved before p. Device insurance must be added within 30 days of activation and requires a visual mechanical inspection. Manage your block list and send calls to voicemail. Send categorized call types to voicemail. Get information with reverse phone number lookup. Get voicemails texted to you automatically.
Call Forwarding:. Call Forwarding allows you to send calls from your cell phone to any local number. Unlimited Directory Assistance. Remove the borders with international calling in 2 simple steps.
Steps: Search the country you want to contact. Add the recommended service through MyMetro or by calling customer service. Choose a Country You'd Like to Contact. Canada Unlimited Connect with loved ones in Canada with unlimited calling to and from Canada with up to 5GB of data roaming included. Canada Unlimited. When dialing to and from Canada:. Log into mcafee. What are the system requirements for the McAfee Security for Metro app? Visit mcafee. What is True Key? How do I get access to my premium True Key features?
To activate your premium True Key service, follow these steps:. What can I store in my True Key app? The True Key app provides a secure place to store sensitive personal data of all kinds, including account logins, notes, credit cards, ID cards, and more.
How many sites can I store in the True Key app? The True Key app includes unlimited log-ins and accounts for websites and apps. I'm currently using Lookout; can I continue to use Lookout? After August 1, , you will no longer have access to the Lookout application.
If you wish to continue using Lookout Security, you can register directly with Lookout. Contact Assurant — by phone, by email, by fax or through our contact us form — reach out to us! Starting a Claim. Getting an error related to the quality of your ID scan? If you load the same image twice, we can't verify the identification and it'll delay your claim. Completing a Claim. You must return your damaged device within 15 days. Obtain a replacement mailing label following these three easy steps: Enter your mobile number or serial number in the "File, Continue or Track My Claim" section on the Home page.
Complete the security check and click Submit. Once your number has been verified, click Track My Claim. Enter your ZIP code and click Submit. Click the My Return Instructions tab located at the top. Tracking a Claim. The fastest and easiest way is by visiting the Home page and following these three simple steps: Enter your mobile number or serial number in the "File, Continue or Track My Claim" section on the right-hand side of the page. Visit your local Metro by T-Mobile store if you want to add device protection or for more information about the insurance program.
Applying for coverage is easy. You must file a claim within 60 to 90 days from the date of the incident. If the device was damaged or is malfunctioning, be sure to have it on hand along with its original prepaid shipping label. You must add the device insurance within 30 days after you bought, activated, or upgraded your device.
You can get all of the essential services in one bundle. The Premium Service Bundle includes device insurance and other services that will protect your device from unexpected threats and unwanted calls. You can turn Scam Block on by dialing and off by dialing Scam ID informs you if calls come from possible scammers.
As its name suggests, Scam Block lets you block possible scammers while Caller ID identifies callers including unknown contacts. Before the end of 90 days, you can still upgrade your phone, but you will have to pay for the total cost. You can do this at My Metro App, any time through the online application.
Thus, you can switch your phone for a new one at a lesser fee. However, your phone must be compatible with MetroPcs for it to be eligible. If you want to change your carrier and move to Metro, you need to have the Wireless Number Portability to retain your old phone number when switching to Metro PCS. You can file a claim through the PHP website or by calling Interestingly, MetroPcs can help you to suspend service to your lost or stolen phone, blocking anyone from using your phone to send texts, make calls, or use data for any reason.
If your phone gets broken, you can take this opportunity to check what MetroPcs has in store for your upgrading needs. If you are interested in phones with newer features, then going for an upgrade phone as a replacement for your damaged phone makes sense. If you spend hundreds of dollars repairing your old phone only to have the software become obsolete within the year, you would instead think of a phone replacement.
It would help if you noted how many repairs the phone has undergone and remember that every time your phone gets opened, the likelihood of damage increases. If your phone has had three or more repairs done, it might be the right time to look for a replacement. When your device experiences any physical damage covered by the Premium Handset Protection Program insurance, including the coverage for cracked screens and other accidental damage, you might be eligible for a phone replacement.
When your device has loss and theft coverage, which has not essentially been covered with other warranty plans, you can proceed with a replacement by MetroPcs. MetroPCS offers a wide variety of phones and services, plus MetroPcs phone deals for existing customers and new subscribers. Metro PCS can help you set up a new service and fix your cracked or broken phone.
If the replacement phone you receive is damaged or cracked, you need to contact Metro PCS and report it. Failures resulting from dust, internal heat, humidity, and defects in materials and artistry are not covered.
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